perspectives in-brief what-is-knowledge-management-and-why-should-my-company-care 
Customer Guru
JUNE 29, 2018
In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. Well, I graduated from BITS Pilani and I completed my MBA from IIM Trichy.
C3Centricity
OCTOBER 16, 2019
Even though market research and insight (MRI) groups generally report into marketing in most companies, it seems to me that they are often working on different planets! In many organisations, the collaboration between these two departments goes no further than project briefings and results delivery. It is NOT important, it is VITAL!
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Kustomer
JULY 23, 2020
Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Sergio Frias joins Gabe Larsen to discuss the Be NICE platform ; a process that companies can use to improve their customer experience. The company was ranked #13 out of 13 on a customer support survey, and his boss gave him the challenge of rising to the top.
Kustomer
JULY 1, 2021
While this is a hot topic in the industry, companies seem to be missing the mark. We’ve all been there – waiting for what seems like hours, listening to horrible elevator music, hoping that at some point, someone picks up to solve our problem. It seems that many companies are handling wait time wrong.
SurveySensum
FEBRUARY 20, 2024
That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? So, what exactly is customer satisfaction? How does it make you feel? Valued & happy, right? Yep, that’s the real deal.
SurveySensum
FEBRUARY 20, 2024
That feeling is what businesses aim to achieve in order to keep customers happy and satisfied and keep coming back for more. But why is it important to improve customer satisfaction? So, what exactly is customer satisfaction? How does it make you feel? Valued & happy, right? Yep, that’s the real deal.
Russel Lolacher
JULY 26, 2022
a human resource security management consulting practice, and has more than three decades of federal law enforcement, investigative, program management and security experience as a United States Postal Inspector, Special Investigator and Postal Police Officer. What gets in the way of properly understanding the problem.
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