resources key-account-management-blog do-you-have-the-right-tech-stack-for-key-account-management-success 
BlueOcean
OCTOBER 23, 2023
(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. You can also download our customizable RFP template here. List Company Facts How long have you been in business?
Gainsight
MARCH 1, 2024
In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.
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SurveySensum
FEBRUARY 14, 2024
As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. But how do we do that? Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?”
CustomerSuccessBox
MARCH 9, 2022
Hence it is essential that the customers continue to subscribe and keep renewing their contracts for the company to be successful. Hence it is essential that the customers continue to subscribe and keep renewing their contracts for the company to be successful. How is CRM different from a Customer Success Platform? What is CRM
SmartKarrot
AUGUST 16, 2022
Most businesses must get this a lot- Are you implementing QBRs and EBRs regularly? While some may be doing these reviews, the bottom line is whether they are necessary. Why do some experts consider QBRs to be a waste of time? These are the primal questions you will find answers to in this article. What are QBRs?
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. You also hope to keep agents engaged so they’ll want to stay put.
Bold360
DECEMBER 1, 2016
Webb is a certified management consultant who works with the top brands in the world. He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. In fact, sometimes it can seem. Anna Morrish.
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