white-papers banking-on-great-conversations 
Integrity Solutions
APRIL 19, 2024
According to Observe.AI’s State of Contact Center Conversation Intelligence report, 82% of contact centers engage with customers via the phone. This is great news for those salespeople who have a mindset of genuine desire and curiosity to understand as well as the skillset to ask compelling questions and seek thoughtful answers.
Eptica
FEBRUARY 6, 2019
For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. So, during any change or restructure process, it’s essential to keep them motivated and happy if you want them to deliver great service.
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Thematic
MAY 27, 2021
It was about this stage of the conversation that the true theme of this month came to fruition: Customer feedback analysis maturity stems from how the business is able to use the insights It’s all about how the feedback is being used - and by who. Each month, Thematic hosts a virtual roundtable for insights professionals within our community.
Russel Lolacher
SEPTEMBER 20, 2022
How to start conversations with others to open the discussion on imposter syndrome. In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. Connect and learn more about Amber on her platforms: Twitter. Brass Tack Thinking Blog. Dear F **s Newsletter.
Education Services Group
MAY 6, 2021
Assuming that servicing the account went as planned, I’d say that is a great account! Many (if not most) services are not indefinite subscriptions, so having solid analytics on how long a customer will likely stay is a great starting place for projecting future churn. Perception of product becoming reality. Employee anxiety.
ProProfs Chat
DECEMBER 6, 2021
Using a quiz-like form for collecting information has the potential to triple conversions. According to data collected by WPForms, a provider of WordPress contact form plugin: 74% of companies use web forms for lead generation. These facts reinforce the important roles web forms play in marketing and sales as the first point of contact.
Comm100
OCTOBER 17, 2017
White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Some great examples of this “extra” level of service are the return policies offered by companies like Costco, Macy’s and L.L. Let’s explore some of the Seven Deadly Sins now and see how these ancient lessons relate to today’s CX practices.
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