CSM Magazine

MAY 27, 2022

If you’re a business that processes customer data in any respect, you may need a GDPR representative. The UK GDPR has supplanted the duty for businesses that are public authorities or public bodies and use data processing to appoint a data protection officer (DPO).

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Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. After being acquired by a consortium of private equity firms for $10B, Zendesk is one of the most well-known customer service solutions on the market — but being popular doesn’t make it right for everyone. Want to fast forward?

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Magellan Solutions

NOVEMBER 12, 2021

Thus poor customer management may reflect on your business if you chose the wrong partner. . This type of call center focuses on providing assistance for your customers whenever they need it. Meaning these could be customers that are angry, emotional, confused, or even outright rude to the representative. .

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Thematic

JANUARY 21, 2020

At Thematic, we’ve spent years researching, designing and developing our customer feedback analysis platform. . While I’d love for everyone to be using ours, I understand that you might have the resources, time and the data required to build one in-house. . You can customize it to your needs.

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Feedback Roadmap Metrics Customer Service Representative 105

ProProfs Chat

FEBRUARY 21, 2020

But what about you out there, reading this? Has it leveled up your customer support process? That’s because you get to save a lot of time since you can manage more customers and website visitors at the same time. Plus, you can skip those long calls too. Customers Wait Too Long for a Solution.

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Brands Measurement Customer Service Customer Expectations 110

Magellan Solutions

JUNE 8, 2021

AI Sentiment Analysis Provides Excellent Support In Outsource Customer Service Solutions. Technology has offered various ways in improving how customers reach a business. In outsource customer service solutions arsenal, there are two indispensable tools. As well as in customer escalation support.

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Magellan Solutions

MAY 24, 2021

Soft Selling Is A Game Changer When It Comes To Inbound Telemarketing. In an inbound telemarketing , your business receives a call from prospective customers. Instead they focus on the needs, challenges, goals, and interests of the individual prospects. . The playing field is now all about nurturing customers.

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