Customer Bliss

OCTOBER 3, 2019

Leslie’s work involves partnering with stores that have chosen Citi as their private label and/or co-brand card provider. She and her team ensure that the customer experience journey and shopper experience is reflective of the retailer’s brand and ethos. Such a large undertaking, of course, requires leadership to be on board.

Culture 147

Culture Customer Experience 2002 Retail 147

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

2020 52

2020 Brands Transportation 2002 52

Beyond Philosophy

JULY 6, 2016

China sees us as the thought leadership of Customer Experience. Last year, Forrester published the Customer Experience Index, China 2015, ranking 60 brands for their performance in Customer Experience. According to APAC Insider , Forrester concluded that no brand was doing an excellent job there yet. Billions of them.

Social Media 113

Social Media 2002 Multi-Channel Customer Centricity 113

Beyond Philosophy

JANUARY 16, 2018

CMC Thought Leadership Principal, Beyond Philosophy. In part, he authors built on ambassadorial ideas expressed in two editions of The Customer Comes Second (1992 and 2002), by Hal Rosenbluth and Diane Peters. Michael Lowenstein, Ph.D.,

Culture 83

Culture 2002 Customer Centricity 2007 83

Beyond Philosophy

NOVEMBER 20, 2015

Since 2002, I have learned some truths about starting my own business. Colin is proud to be recognized by Brand Quarterly’s as one of the ‘Top 50 Marketing Thought Leaders over 50’. My new goal was to become the world’s foremost authority on the subject. I have never looked back.

2002 137

2002 Books Consulting Presentation 137

Comm100

MARCH 8, 2017

Chelsea Krost is a self-named Millennial spokesperson and brand consultant. Through the eyes of Nasser, the areas of leadership, people skills, teamwork, gender equality, and customer service blend into a masterful understanding of corporate culture and the customer experience. Chelsea Krost. ChelseaKrost. Flavio Martins. flavmartins.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Natalie Petouhof

MARCH 6, 2017

The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. In 2002, Susan began working on Google’s advertising products, and over the next 12 years, she led teams that helped define the vision and direction of Google’s monetization platforms.

Culture 40

Culture Competitive Advantage 2015 2012 40