Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 89

2010 Customer Satisfaction Competitive Advantage 2002 89

Beyond Philosophy

MARCH 16, 2015

My concern is the focus on improving the Customer Experience is in danger of heading the same way as Customer Relationship Management (CRM), into failure if it’s not careful. I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002.

2015 122

2015 CEM 2002 Books 122

BirdEye

MAY 4, 2022

As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. While you don’t have to pay to get reviews on DealerRater, a certified dealership is a badge of honor for customer satisfaction that other dealerships may not have.

Automotive 105

Automotive 2022 2002 2021 105

Magellan Solutions

MARCH 11, 2020

They contract the services of firms that specialize in sales and customer support. Eventbrite is a website and application that offers event management and ticketing services. Some of their outsourced services include sales, customer support, and customer experience management. Eventbrite.

Sales 52

Sales Wireless Telecommunications Insurance 52

Magellan Solutions

APRIL 16, 2020

Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. Basecamp was able to deliver an exemplary project management tool to their customers. They outsource back office tasks and customer services to the Philippines and other territories. Procter & Gamble. Eventbrite.

Telecommunications 82

Telecommunications Wireless Automotive 2002 82

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Support is great.

Management 110

Management Social Media Multi-Channel Feedback 110

BirdEye

JANUARY 11, 2023

Its simple interface makes it incredibly user-friendly and features like Facebook Business Manager help businesses optimize the platform for advertising and marketing. Social media marketing is the process of creating, managing, and amplifying content related to your business or product on social networks.

Social Media 98

Social Media Multi-Channel Advertising 2002 98