2006 Culture Customer Satisfaction Customer Service 
customer sure
FEBRUARY 1, 2023
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Showing how it’s done Part of the success of their approach, undoubtedly, has been the culture shift internally.
CSM Magazine
OCTOBER 25, 2022
Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. We were also confident there would be financial rewards for measuring and improving customer satisfaction.
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Service Untitled
OCTOBER 20, 2010
Service Untitled The blog about customer service and the customer service experience. Ann Arbor based American Customer Satisfaction Index surveyed 1000 soft drink shoppers in June and July and asked questions about different types of sodas and their value for the money.
Service Untitled
APRIL 19, 2010
Service Untitled The blog about customer service and the customer service experience. When the company has identified its goals, the business can choose a cross-section of participants for the interviews and find out how they perceive a particular product or even the efficiency of their customer service.
Beyond Philosophy
JUNE 4, 2015
To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization. Much of this is, culturally, operationally, and from a communications perspective, is what we have been describing as “inside-out advocacy” for years.
Service Untitled
JUNE 11, 2010
Service Untitled The blog about customer service and the customer service experience. Yet despite the complaints, customer satisfaction in the airlines industry has noticeably improved according to JD Power and Associates, a California-based research firm. Their overall score increased by 26 points.
Service Untitled
OCTOBER 1, 2010
Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.
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