ShepHyken

MARCH 30, 2018

Depending on whether your Customer Care department is an extension of your marketing or your customer service strategy, the KPIs you give yourself may be different. Type: Customer Centric. Customer Satisfaction (CSAT) is the most common KPI companies track when it comes to Customer Care.

Blog 86

Blog Average Handle Time Customer Experience Net Promoter Score 86

CSM Magazine

DECEMBER 12, 2019

There’s a reason for that: Retail sales hit a record of $6 trillion in 2018, according to the U.S. trillion spent in 2007. Department store sales rose by 1.2%. Department store sales were down 5.5% Department store sales were down 5.5% Their sales were up 14.2% since last year. since last year.

Customer Experience 52

Customer Experience Average Handle Time 2007 2009 52

NetBase

JUNE 25, 2019

It’s sort of like trying to impress a Blackberry owner back in 2007 – it feels like we’re already there. That has come to mean real-time customer experience analytics that support all the facets of operations, like: PR and Communications. Customer Care. Drumroll please… Introducing NetBase AI Studio ! What’s the Big Deal?

2008 73

2008 E Commerce Social Media 2007 73

Magellan Solutions

JUNE 30, 2019

In that same year, we witnessed the rise in popularity of the iPhone, which was introduced in 2007. Tech support teams are similar to customer care groups — they are the front-liners of after-sales. They also receive customer complaints and try to cordially handle heated situations until they fix the issue.

Social Media 40

Social Media 2007 2010 Definition 40

LiveChat

AUGUST 3, 2018

GEICO stands out as a shining example of a service company that puts its customer data to great use where customer service, marketing and sales are in glorious sync. They’re so efficient at targeting customers that there’s a separate Wikipedia page that talks about their advertising campaigns.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. That’s a lot of potential for customer care.

Social Media 52

Social Media Customer Service Download Customer Care 52

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology.

Customer Service 59

Customer Service Customer Experience Magazine Books 59