CSM Magazine

JUNE 7, 2023

Utilise the solution’s comprehensive customer engagement capabilities, to deliver personalised and seamless support experiences. “At About makepositive makepositive (part of Sabio Group), is a dedicated, multi award-winning (Platinum) Salesforce consulting partner since 2008.

Wireless 52

Wireless Telecommunications Customer Service 2008 52

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. With the right reputation management company, businesses can proactively collect positive feedback across various channels, rather than merely reacting to negative reviews. “I I reviewed over 20 different offerings.

Management 110

Management Social Media Multi-Channel Feedback 110

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Eptica

JULY 8, 2016

Author: Chris Eideh Knowing your customers is at the heart of designing and delivering the right experience to engage with them successfully. First run in 2008 and based on a representative sample of consumers, it tracks how people feel about their financial prospects and the impact that this has on their buying habits and behavior.

Consumers 50

Consumers Multi-Channel 2008 2016 50

ProProfs Chat

MAY 15, 2020

You try to engage with them periodically. App reviews, appreciation mails, comments & messages on your social channels are fine, but they are mostly vague. Way back in 2008, the global coffee chain launched a new initiative called “The Starbucks Idea”, as an engagement and retention mechanism for its customers.

Customer Experience 64

Customer Experience E Commerce Feedback 2008 64

LiveChat

AUGUST 3, 2018

A strong CRM platform like Microsoft’s Dynamics 365 or Zoho CRM helps you connect the dots with ease during every single customer interaction. For brands, it’s not about being multichannel any more, it’s about being channel agnostic. Can you sell on any channel of your customer’s choice? Mere presence is not good enough either.

Customer Focused 28

Customer Focused Multi-Channel Airlines 2007 28

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels.

Banking 52

Banking 2022 Financial Multi-Channel 52