Team Support

JANUARY 9, 2024

Ever wonder what customer service looked like 50 or 60 years ago? Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. 1960s-1970s: Emergence of Call Centers The concept of providing on-demand customer support began with call centers in the 1960s.

Technology 59

Technology Call Center Social Media 2007 59

SmartKarrot

MAY 14, 2020

With the evolution of the information age, specially in the last 5 years, where knowledge about any field is at fingertips, the competition for keeping the customers loyal to your brand has increased rapidly. This was the first segment of customer-facing professionals and would interact with the customers through phone lines.

Customer Success 10

Customer Success 2010 2013 Call Center 10

LiveChat

APRIL 10, 2017

Socialgraphic data : Information related to how customers behave and interact using social technologies. Using a Customer Relationship Management System. Customer relationship management helps you do just that. Convert Loyal Customers into Evangelists.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

Storyminers

JULY 2, 2020

Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding. If you don’t have a CRM (customer relationship management) system, get one–even if you’re just starting out. Then, you’ll be ready to look for technology that can do what your (future) clients will care about.

Events 98

Events 2010 Retail Presentation 98

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. Freshworks. CloudCherry.

2011 11

2011 E Commerce E-support 2008 11