2010 Customer Experience Management Innovation Technology 
Beyond Philosophy
MARCH 16, 2023
With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? So, rather than relying on human decision-makers, they will use AI and technology to make these decisions.
inQuba
SEPTEMBER 30, 2022
inQuba Scoops Microsoft ISV Partner of the Year Award (Financial Services Industry Solutions) for Second Year Running Announced on 28 September, the annual Awards are held annually to recognize and honour South African technology companies which have excelled in delivering Microsoft solutions over Microsoft’s financial year, ending 30 June 2022. “We
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inQuba
OCTOBER 18, 2021
Leading Customer Journey Management and Customer Experience (CX) software company, inQuba, has been announced as Microsoft’s ISV Partner of the Year, Industry Solution, Financial Services Industry. Microsoft announcement here.
Beyond Philosophy
JUNE 1, 2015
An example cited in the article is Starbucks, which has created its program to reflect the uniqueness of its café experience. Loyalty is built into the program by integrating payments and mobile technology, which appeals to its target audience. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.
CX Workout - Ideas Blog
AUGUST 3, 2018
Joe is the co-author of two books on the subject of customer experience, managing the customer experience, and the ownership quotient. The first one is about customers. How we think about innovation in the digital age is fundamentally different. New Customer Interaction Models.
CX Workout - Ideas Blog
AUGUST 3, 2018
Joe is the co-author of two books on the subject of customer experience, managing the customer experience, and the ownership quotient. The first one is about customers. How we think about innovation in the digital age is fundamentally different. New Customer Interaction Models.
CX Workout - Ideas Blog
AUGUST 3, 2018
Joe is the co-author of two books on the subject of customer experience, managing the customer experience, and the ownership quotient. The first one is about customers. How we think about innovation in the digital age is fundamentally different. New Customer Interaction Models.
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