2010 Customer Experience Management Innovation 
Beyond Philosophy
MARCH 16, 2023
With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? Worse, one cheeky bloke suggested that if that were the case, maybe we shouldn’t spend money on customer research.
inQuba
SEPTEMBER 30, 2022
“We are particularly proud to have won this award for the second year in a row,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”
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inQuba
OCTOBER 18, 2021
“We are particularly proud of the Award,” says inQuba Managing Director Trent Rossini, “because it recognises inQuba’s success as a partner which has developed and sells its own software solution that works seamlessly with the Microsoft ecosystem of products and services.”. Microsoft announcement here.
ClearAction
FEBRUARY 7, 2016
Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs.
Win the Customer
DECEMBER 29, 2015
Vernon Hill is the most customer-driven banker who has tapped into the power of customer service experience to build one of the fastest growing financial institutions in the world. Metro Bank, in the United Kingdom, run by Vernon Hill, was issued its license by the government’s Financial Service Authority in March 2010.
Beyond Philosophy
JUNE 1, 2015
Many companies have only recently come to the realization that some customers are more valuable than others; and, to be successful, loyalty programs need to target the higher, and potentially higher, revenue customers. Michael Lowenstein, Ph.D., CMC, is Thought Leadership Principal for Beyond Philosophy.
CX Workout - Ideas Blog
AUGUST 3, 2018
Joe is the co-author of two books on the subject of customer experience, managing the customer experience, and the ownership quotient. The first one is about customers. How we think about innovation in the digital age is fundamentally different. New Customer Interaction Models.
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