SurveySparrow

SEPTEMBER 29, 2020

Customer support is the hallmark of a great company. There’s really no shortage of studies that show that customer support makes you money. According to a study by American Express, customers spend 17% more on businesses that ensure good customer support. Great customer journeys also earn your loyalty and trust.

E-support 59

E-support E Commerce Customers Webinar 59

ChurnZero

FEBRUARY 7, 2020

These brands offer a combination of curation, convenience, cost-effectiveness, and exclusivity that keep customers coming back. The subscription e-commerce market has grown by more than 100 percent a year over the past five years. The largest such retailers generated more than $2.6 Results reign supreme.

Customer Success 64

Customer Success E Commerce 2020 E-support 64

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

SmartKarrot

SEPTEMBER 3, 2021

Retention marketing is so effective that SEMRush states that a loyal customer usually spends 67 percent in their 31st-36th month on a brand rather than in the first six months of use. When your old customers return to your brand, it’s mostly to buy a product or increase sales. Leverage customer loyalty programs.

Marketing 10

Marketing Loyalty Programs Banking Customer Retention 10

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

2020 132

2020 Customer Experience Magazine Consulting 132

SurveySparrow

FEBRUARY 23, 2024

Source: Wufoo This Cloud-based form builder was founded in 2006 by the trio- Chris Campbell, Kevin Hale, and Ryan Campbell and was acquired by SurveyMonkey in 2011. Moreover, custom branding helps you add your logo, brand color, and other elements to personalize it. What is Wufoo ?

2006 52

2006 E-support 2011 NPS 52