eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Our Local Leadership Team in Germany, Switzerland and Austria.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Events 49

eglobalis

SEPTEMBER 30, 2017

Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. CXPA: Diane Magers, CEO der Customer Experience Professionals Association CXPA.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience 2011 49

Experience Matters

MAY 10, 2018

This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals!

Presentation 97

Presentation 2011 Customer Experience Professionals Events 97

Experience Matters

DECEMBER 18, 2014

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution.

2015 106

2015 2011 Customer Experience Professionals 2014 106

Experience Matters

MAY 6, 2015

My tenure as Chair of the Customer Experience Professionals Association (CXPA.org) is over, but my passion for the association has never been stronger. Lawyers have the Bar Association, doctors have the Medical Association, so why shouldn’t the growing number of CX professionals have their own association?

2011 102

2011 2010 Customer Experience Professionals Government 102

ijgolding

APRIL 5, 2016

There is no better way to bring to life what I am describing than the experience I had the pleasure of enjoying last week. Thursday 31st March 2016 was the day that saw the first ever European Members Insight Exchange of the Customer Experience Professionals Association (CXPA). It is really quite remarkable.

Customer Experience 74

Customer Experience Customer Experience Professionals 2016 2011 74

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. The following is an overview of the six domains.

Customer Experience 40

Customer Experience Customer Experience Professionals ROI 2011 40