InMoment XI
MAY 4, 2022
Those costs, particularly when layoffs are involved, can include low morale among stressed employees, and widespread distrust of the company by employees, according to the American Psychological Association’s 2014 Work and Well-Being Survey. industries in 2013.). Metlife had similar findings in its 2011 Annual U.S.
Magellan Solutions
FEBRUARY 3, 2021
Best Call Center Companies across the country. Some points to consider when outsourcing your call center support services: Building a better brand image. As a call center support provider, we are an extension of your business. We have a team of trained call center support. MAGELLAN SOLUTIONS.
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Win the Customer
JANUARY 13, 2016
According to the Forrester Research Group, almost two billion people worldwide owned a smartphone in 2014. Mobile technology just makes things easier, and that goes for call centers as well. It only stands to reason that your call center software should also be mobile-friendly. It Puts the Customer First.
Magellan Solutions
SEPTEMBER 6, 2015
The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. A call center, for example, can get different partners from different locations as it will allow them to afford seats better.
Customer Interactions
JULY 7, 2015
One article discusses 2013’s shining star – the call center as data generator, and NICE’s Matthew Storm shares his 2014 CX prediction. Our team collected some insightful articles on CX, including reflections on this past year in Customer Experience, and predictions for the future. Feel free to click through our picks!
Customer Interactions
JULY 7, 2015
One article discusses 2013’s shining star – the call center as data generator, and NICE’s Matthew Storm shares his 2014 CX prediction. Our team collected some insightful articles on CX, including reflections on this past year in Customer Experience, and predictions for the future. Feel free to click through our picks!
Magellan Solutions
JUNE 15, 2021
The rate slowly went down until in 2014 when most BPO companies lay off most of their employees due to automation. AIs are slowly replacing live operators in the call center operations. The current turnover rate is a call for action since having unlimited manpower is useless if agents can only stay for a couple of years.
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