2013 Consumers Customer Relationship Management Innovation 
CSM Magazine
FEBRUARY 11, 2022
BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.
CSM Magazine
SEPTEMBER 21, 2023
. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” Now everything is digital.
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CSM Magazine
JULY 10, 2023
“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.
CSM Magazine
FEBRUARY 23, 2023
. “Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors.
ReviewTrackers
JULY 12, 2019
A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires. Customer experience is the key to creating value in automotive.
ReviewTrackers
JULY 12, 2019
A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 63 percent of respondents said that data analytics allow them to more accurately predict customer needs and desires. Customer experience is the key to creating value in automotive.
CSM Magazine
JULY 12, 2022
“BigChange takes care of the routine, time consuming tasks, which allows us to focus on what we do best – getting the job done and keeping our customers happy. . “Having said that, it is also extremely user friendly and flexible which means we can make changes and tweaks if we need to. About BigChange.
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