Remove 2013 Remove Customer Care Remove Customer Centricity Remove Innovation
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Improve Your Brand Image by… Losing Subscribers!?

Experience Investigators by 360Connext

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Microinteractions can be ghastly too and leave the customer with a bad impression so it's helpful to pay attention! Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

Brands 266
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Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

E-support 274
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Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week

CSM Magazine

Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care. Meanwhile our collaborative approach to working with partners guarantees that Ascensos will always benefit from the latest innovations in technology that flex as the business grows.”

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Tying the Knot on Top-Notch Customer Service

Experience Investigators by 360Connext

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

2013 252
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Spooky Calls-To-Action For Converting Visitors

Experience Investigators by 360Connext

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

2013 197
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4 Customer-Oriented CEOs and What We Can Learn from Them

transcosmos Information Systems

They’re channeling their customer persona when developing customer-friendly policies within their organization or establishing an up-close and personal relationship with customers. Here’s a thing or two you could learn from the world’s most customer-centric CEOs. How These CEOs Are Redefining Customer Service.

2009 84
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Employee Culture: Why Amazon is on Top and Bank of America Isn’t

Beyond Philosophy

According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ” If you enjoyed this post, you might be interested in the following blogs: Didn’t Believe Amazon Was Customer Centric Before?

Banking 138