Tricia Morris

AUGUST 4, 2015

With the Institute of Customer Service reporting that customer satisfaction in the U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. A newly-released 2015 U.K. The 2015 U.K. Download the 2015 U.K.

Poor Customer Service 99

Poor Customer Service Consumers Brands Customer Service 99

Tricia Morris

OCTOBER 1, 2015

But are customer service preferences and expectations? The 2015 Global State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that geography does play a role in customers’ views on service. Customer expectations are rising year over year.

2015 97

2015 Customer Expectations Customer Service Poor Customer Service 97

Tricia Morris

JULY 7, 2015

As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about your customers and their expectations for service and engagement across channels. The newly-released 2015 U.S.

2015 101

2015 Consumers Loyalty Brands 101

Tricia Morris

NOVEMBER 13, 2015

Someone is inevitably going to be injured fighting for a sweet deal on an Xbox One, interactive R2-D2 (probably me – sad beep), Apple Watch, or worse, a $10 crock pot. For November and December 2015, U.S. Feeling stressed already that your brand might wind up on the naughty list for customer service? Consider this.

2015 77

2015 Customer Service E Commerce E-support 77

Ecrion

MAY 17, 2019

While they can make processing quicker and job sites safer, these technologies also play another important role: ai in customer experience is transforming the way companies interact with their customers. In 2015, that number jumped to 81% and continues to rise. How do you know what to suggest? The result?

Customer Experience 64

Customer Experience E Commerce E-support Customer Journey Mapping 64

Talkdesk

SEPTEMBER 22, 2015

Mamas, don’t let your babies grow up to poor customer service providers, Don’t let ‘em drop calls and ignore customer needs, Let ‘em breed loyalty and generate leads. Each week, we round up customer service insights for our benefit and for yours. September 19, 2015. TWEET OF THE WEEK.

Tourism 64

Tourism Magazine Call Center Poor Customer Service 64

Provide Support

OCTOBER 7, 2015

It appears that the customer service sun is starting to rise and shine to both customers and companies around the world. The recent stats from 2015 U.S. Below are the 6 signposts showing a direction to reach this desirable and very fruitful state of customer service nirvana. Take care of your employees.

Customer Service 86

Customer Service Multi-Channel Social Media Customers 86