ShepHyken

JANUARY 30, 2017

Each week I read a number of customer service articles from various online resources. Keep these in mind the next time a customer service crisis occurs. Customer Service of the Future: 3 Most Important Customer Experience Trends by Justyna Polaczyk.

2017 81

2017 Article Customer Service Airlines 81

Eptica

JANUARY 22, 2016

Date: Friday, January 22, 2016 So how did customer service perform in 2015? Published on: January 22, 2016. In fact, 70% of the industries analyzed by the Index experienced dips in average scores for customer service. In store 40% were unhappy with the service they received.

2015 49

2015 E Commerce Customer Service Social Media 49

Beyond Philosophy

DECEMBER 12, 2016

A survey by CFI group , global leaders for providing customer feedback, conducted a holiday retail report sponsored by Radial, an Omni channel commerce technology and operations provider. Some brands have a certain reputation for going above and beyond in customer service.

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

Eptica

DECEMBER 2, 2016

Date: Friday, December 2, 2016 Which retailers will thrive this Christmas and beyond? Published on: December 02, 2016. So, in order to catch customers ‘in the moment’ (i.e. Look to give customer easy, hassle free click and collect and in-store returns options for example. Share this page on: Tweet.

Retail 72

Retail E Commerce 2016 Touchpoint 72

Eptica

FEBRUARY 26, 2016

Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Published on: February 26, 2016. Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. Driving online customers to the store In 2015 U.S.

Retail 50

Retail E Commerce Customer Experience Apparel 50

Eptica

MARCH 14, 2018

They want an easy, transparent experience from brands that treat them well, value their time and reduce friction in all areas. How are UK banks doing in terms of the customer experience? However, this was a drop from 2016’s figure (84%) and 2015’s 91%. The email experience has improved, but not significantly.

Banking 49

Banking Customer Experience 2018 Social Media 49

CSM Magazine

DECEMBER 2, 2015

billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. 37% of Britons are unhappy with the experience in store, with 27%. Despite record UK sales of £1.1

2014 40

2014 2015 Customer Experience Retail 40