2017 Customer Expectations Loyalty Programs Social Media 
Oracle
APRIL 4, 2018
In an age of personal data sharing, customers expect the companies that acquire their data to benefit or improve the services and products they receive. Personalization, priority access, exclusive benefits, and discounts, are all ways of using data to enhance a customer experience. Building Trust with an H2H CX.
CloudCherry
JULY 25, 2018
The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Over 60% of them managed relatively large operations with more than $1 billion in annual revenue.
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Currency Alliance
DECEMBER 15, 2017
If brands care about the value they offer to customers and embrace this trend of tapping into customer emotions, then they’ll have the opportunity to transform their loyalty programs for the better. The two types of loyalty. Tapping into customer emotions has been key for advertisers for the last 150 years.
Up Your Service
MAY 3, 2017
Good or bad, social media massively amplifies the word-of-mouth effect. Using information about a specific request to anticipate future ones is critical in an era where on-demand apps and 24-hour access to brands are raising customers’ expectations. Turning loyalty members into evangelists.
ProProfs Chat
MAY 6, 2020
Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics. Good Customer Experience Statistics.
Lumoa
FEBRUARY 9, 2023
B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. ” – Shep Hyken.
Kustomer
NOVEMBER 25, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Delight typically means going above and beyond customer expectations, so what is there to reinvent? Stay tuned to find out more.
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