Oracle

DECEMBER 17, 2018

Retailers know that a positive customer experience is vital to making sales, and this holiday season, they’re putting in efforts to make shopping fun again. Here are three ways consumers will be able to enjoy retail therapy in 2018. 2018 is the year of shipping wars with big box retailers.

Retail 40

Retail 2018 Omnichannel Events 40

CSM Magazine

NOVEMBER 22, 2023

In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. In 2018, online sales accounted for $6.22 billion – a rise of 23.6%

Online Experience 52

Online Experience E Commerce Retail E-support 52

Oracle

APRIL 3, 2018

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. Tell us a little about Passarela and the great things you’re doing in customer experience.

Fashion 50

Fashion Retail 2005 2011 50

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

2021 45

2021 Events Social Media 2013 45

Thunderhead

OCTOBER 19, 2018

While OEM websites now represent the “biggest single influence to purchase decision” *, dealers continue to play a critical role in the sale experience – according to Auto Trader’s Car Buyers Report 2017, 67% of buyers visited dealerships. New car sales will be processed via other, more digital channels. [67%

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Maru Group

DECEMBER 18, 2018

Since 1999, Maru/edr have been benchmarking the online retail landscape over the crucial Christmas trading period to unearth best practice and understand what makes a winning digital customer experience. 2018 Christmas Winners. 2018 Christmas Winners. Maru/edr Retail Benchmark 2018 leaders. Customer contact.

Retail 40

Retail Touchpoint 2018 Fashion 40

Oracle

AUGUST 27, 2019

There was a time when the answer to that question was a simple one: you made a website, listed a product that you already had for sale in your brick-and-mortar location, and customers placed their orders. New customers, new practices. This widening of the field has brought with it a re-think in how commerce is conducted online.

E Commerce 58

E Commerce E-support B2C Retail 58

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints. So too does allocation of resources.

Travel 34

Travel Retail Multi-Channel Fashion 34

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. The government admits to delivering poor customer service.

2017 0

2017 Article Customer Service Government 0