UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
UJET
DECEMBER 10, 2020
Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
FEBRUARY 13, 2023
This article was originally published in TechHQ in two parts: Data insights drive Zoom innovation and Zoom—the next generation. Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights.
ProProfs Chat
JUNE 14, 2019
Access to trends and insights on customer experience is important for your brand to learn about the areas where you can improve your services and products. Service insight and knowledge is also key to a good experience according to 62% of consumers. Customer Service Stats for Social Media. Dimensional Research. Dimensional Research.
Bold360
JANUARY 2, 2020
So for my last episode in 2019, I wanted to look back at what I’d learned from those conversations. Chatbots and virtual agents used to be kind of a standalone discussion. A virtual agent could sit in a contact center, for example. Subscribe via iTunes , Spotify and more. I did 50 podcasts this year.
CSM Magazine
JUNE 12, 2020
As intelligent automation draws useful insights from purchasing and retail trends, businesses can use this data to improve overall service. When integrated with bots and virtual agents, AI can vault support services beyond scripted responses to assist with resolving more complex customer issues in call centers or support departments.
NICE inContact
MARCH 28, 2019
And if your bot is built correctly, you create a seamless transition to an agent with full visibility into information collected, at which time the bot itself converts from virtual agent to agent assistant.
Expert insights. Personalized for you.
72 
Let's personalize your content