InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. In this blog we break down the key components which remain the driving force behind their banking revolution!

Customer Centricity 260

Customer Centricity Net Promoter Score Banking 2010 260

Kustomer

DECEMBER 29, 2020

I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.

2020 105

2020 E Commerce 2021 Consumers 105

SurveySparrow

AUGUST 23, 2020

When you calculate the resources and money spent on acquiring a client, you should include everything, right from the money you spent on blogs to the cost of the social media tools to your paid campaigns. You can increase CLV with the following: Collect their feedback at regular intervals to see how they love your service and your products.

Metrics 59

Metrics 2020 Marketing Net Promoter Score 59

Oracle

NOVEMBER 23, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last. Go big with knowledge.

Innovation 75

Innovation Customer Service Banking Contact Center 75

Talkdesk

FEBRUARY 5, 2020

Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. Award recipients will be recognized during a special customer panel session on the second day of Opentalk 2020 , April 23, at Pier 35 in San Francisco.

Innovation 56

Innovation Contact Center Return on Investment Exceptional Customer Service 56

Kustomer

OCTOBER 2, 2020

Let’s take a closer look at some of the most common new and existing consumer expectations, the importance of meeting these desired outcomes and how your brand can properly deliver on exceptional customer service and engagement: What Do Customers Expect From Customer Service?

Consumers 80

Consumers Retail E-support Competitive Advantage 80

transcosmos Information Systems

SEPTEMBER 27, 2016

billion by the year 2020. While your customers are probably online all the time, chances are, this connectivity offers a new challenge on how to deliver exceptional customer service support for people on the go in this digital age. Here are some ways to improve customer service in this digital age.

Customer Service 107

Customer Service Social Media E-support Exceptional Customer Service 107