Delighted's retail customer experience guide for 2020 and beyond
delighted
NOVEMBER 5, 2019
Omnichannel retail makes products and services more accessible. For 2020 and beyond, the answer is both. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. They do this by incentivizing customers with discounts for their current or upcoming purchases and rewards programs.
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