2021 2022 Brands E-support 
Totango
DECEMBER 6, 2021
What 2021 Taught SaaS Businesses about Customer Success. As the business world adapted to the challenges of 2021, SaaS companies re-examined what customer success means in today’s digital-first environment. In 2021, we saw the emergence of a new understanding of the customer journey.
CSM Magazine
DECEMBER 6, 2021
Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In August 2021 alone, 4.3 There’s Good News.
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TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Follow on LinkedIn.
Kustomer
NOVEMBER 12, 2021
The two-day event was loaded with insights from CX influencers and leaders from the world’s most future-focused brands including Spanx, Delivery.com, Rappi, Ring and more. Read on for our recap of Kustomer NOW 2021, What’s NOW and What’s NEXT in CX. Utilizing the Pandemic as a Launchpad for Innovation. So what do I mean by that?
Optimove
APRIL 28, 2022
Another distinctive capability highlighted in the report is Optimove’s retail and e-commerce-specific customer data models, “aiming to support specific industry requirements and data exploration based on different delivery models. The Retail Pulse enables a combination of data from over 300 brands across the world.”
Kustomer
JANUARY 7, 2022
That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Therefore it’s key to include social media as part of your brand’s overall CX strategy.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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