ShepHyken

AUGUST 2, 2021

(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?

Article 92

Article 2021 Customer Service Hospitality 92

Beyond Philosophy

JULY 7, 2022

Let me start by sharing a recent experience that can help shed some light on what I mean about integrating Customer Science into physical interactions. I was in a retail store for Nautica, a clothing brand in the States. But, then, you apply that to both experiences. May 23rd, 2021.”

Retail 160

Retail Online Experience Interaction Technology 160

Hallmark Business Connections

MARCH 16, 2021

In 2021, it’s not so much about who you’d like to support your business and more about who can. With the increase in options that online shopping affords, we also saw brand loyalties tested. Create a seamless offline-to-online experience. If BOPIS makes sense for your brand, don’t hesitate to offer it.

Marketing 98

Marketing Social Media Retail Insurance 98

TechSee

MARCH 10, 2021

With so much more of our lives online, companies are prioritizing the need to deliver engaging, frustration-free online experiences for their customers. In 2021, remote support has become a standard in customer service and is here to stay. Visual transformation will augment digital experiences.

Customer Service 109

Customer Service Demo Engagement Customers 109

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. In their March letter to shareholders, CEO Barry McCarthy says that time is over: “You won’t see us investing in or owning something that doesn’t serve our connected fitness strategy.” Products & Experiences.

Financial 98

Financial 2022 Leadership Apparel 98

Lumoa

APRIL 28, 2020

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. Digital customer experience is the online experience and the journey your customers go through while interacting with your brand.

Customer Experience 83

Customer Experience Customer Journey Mapping Omnichannel 2021 83

West Monroe

MAY 24, 2022

Peloton’s 2021 shareholder return of -76 percent was the lowest of NASDAQ’s 300 Index. In their March letter to shareholders, CEO Barry McCarthy says that time is over: “You won’t see us investing in or owning something that doesn’t serve our connected fitness strategy.”

Financial 52

Financial 2022 Leadership Apparel 52