2021 Brands Loyalty Programs Touchpoint 
TechSee
MAY 19, 2021
Companies have invested in their customer service function to differentiate and personalize their brand and improve overall operational efficiency. COVID-19 has resulted in a further increase in demand for service, with a January 2021 survey indicating that 65% of U.S. consumers required assistance during the pandemic.
ShepHyken
JUNE 21, 2021
Do your rewards hit the “must-have” mark that turns casual customers into brand fans? My Comment: Reward programs are a great way to drive repeat business. If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? There are plenty of great ideas.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
JUNE 20, 2021
A truly happy customer spends at least three times more money on a brand than a “somewhat” happy one. 73% of consumers prefer to do business with brands that use their personal information to make their experiences more relevant to them. Collect feedback across all touchpoints so you can improve the entire customer journey.
SurveySensum
JULY 4, 2023
According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. This is the time when brands can improve their offline stores to increase customer loyalty. But later on, it became convenient too.
SurveySensum
JULY 4, 2023
According to the ‘ State of the In-Store Experience 2021 ’ by Radiyant, it was found that 47% of the respondents estimated that they have spent 51% of their shopping budget in physical stores. This is the time when brands can improve their offline stores to increase customer loyalty. But later on, it became convenient too.
Currency Alliance
OCTOBER 12, 2021
Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.
SurveySensum
JUNE 29, 2023
McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes. And Salesforce’s fifth edition of the State of the Connected Customer report reveals that 94% of customers continue buying from the same brand that gives a positive customer service experience.
Expert insights. Personalized for you.
159 
Let's personalize your content