ChurnZero
JANUARY 15, 2021
As Customer Success hadn’t yet shown to be indefensible at every company, You Mon had cautioned that the function would need to prove itself. Customer Success teams rose to the challenge of retaining customers during a global health and economic crisis. But what else is in store for this trendsetting team in 2021?
Lithium
AUGUST 25, 2021
Khoros acquired Topbox in January of 2021, bringing an innovative omnichannel CX analytics solution to Khoros’ award-winning digital customer engagement platform to create a powerful new standard for artificial intelligence (AI)-powered customer experience management. that's how you really create that 360 degree view.
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TechSee
SEPTEMBER 21, 2021
million customers cancelling their subscriptions during the first quarter of 2021. But on the other hand, this loss of customer base has primarily been from low-margin video subscribers, which has effectively shifted the industry’s customer mix to more profitable broadband customers. .
ProProfs Chat
JANUARY 7, 2021
Read More: Importance of Customer Experience in 2021. However, customers might think otherwise. This question can help you gauge the return on investment (ROI) of all your marketing efforts. This question is a great way to gauge customer loyalty. New Product Survey Questions.
Gainsight
JUNE 9, 2021
Major Takeaways: The use of the DEAR—Deployment, Engagement, Adoption (Depth and Breadth), Return on Investment (ROI)—Model is a great framework that works for Gainsight especially when attached to leading metrics. Top Picks: Simplifying Customer Success. 2020 threw us some curveballs.
Education Services Group
JULY 15, 2020
These leaders get thrown into scenarios where they’ve got really big accounts, a small number of them but considerable revenue, and they throw all those resources at that because that’s what the C-Suite is barking about, but they’ve left a huge portion of their customer base exposed.”.
West Monroe
JANUARY 25, 2022
Build out desired capabilities, open new revenue streams to important prospective customer bases, and acquire technologies and talent to further advance their growth goals. It’s worthwhile, but costly, it takes time, and it’s difficult to calculate the return on investment when demand is volatile.
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