2021 Customer Centricity Customer Insights Employee Experience 
TechSee
AUGUST 14, 2023
As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.
Lumoa
OCTOBER 31, 2021
Leveraging both of our best-in-class offerings, our clients now have the ability to apply proprietary AI tools to unstructured feedback at scale, and generate more meaningful insights from their VoC, VoE, and market research programs.” “We’re excited to partner with the team at Forsta.
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Experience Investigators by 360Connext
NOVEMBER 8, 2022
They create a top level for Customer Experience (usually a VP of…customer experience or customer insights) and wish that leader well. Employees feel empowered because they know CX is a priority for real. Customer Experience Is Directly Related to Employee Experience.
ClearAction
OCTOBER 25, 2022
” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.
CSM Magazine
APRIL 27, 2022
Customer service teams can easily share these customer friction points across the organization, collaborating with IT and UX teams to prioritize a fix. Visualizing the experience will also improve the employee experience, boost productivity, and continue to enhance the quality of service each agent is able to provide.
Think Customers
JULY 29, 2022
Businesses are eager to unlock insights that can help them adapt to change and reengage customers. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.
Qualtrics
OCTOBER 19, 2021
This year’s winners, announced at the 2021 Partner Summit, include: Korn Ferry: Employee XM Partner of the Year - Asia Pacific & Japan and Europe, Middle East & Africa and Innovation Partner of the Year. ServiceNow provides a smoother and more impactful way to put an organization’s insights into action.
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