2021 Customer Centricity Metrics Roadmap 
SurveyGizmo
MARCH 15, 2021
Every customer now looks for ways to do business both online and in-person according to their unique needs and situation. And the most progressive organizations are embracing strategies focused on customer-centricity. However, all of this only works if you have a corresponding transformation to employee-centricity.
Gainsight
APRIL 8, 2021
Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. This is where you will learn about building a CS team, identifying the right strategy for your organization, and measuring the right metrics for success.
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SurveySparrow
DECEMBER 10, 2020
Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.
CustomerSuccessBox
DECEMBER 9, 2021
2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is a tricky department because it does not yield instant ROI. Customer Satisfaction Score (CSAT).
Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. And… Scene.
SmartKarrot
JANUARY 5, 2021
This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021.
Gainsight
AUGUST 10, 2020
Most organizations out the gate focused heavily on their high touch customer segment —making sure the most prominent and brightest customers feel warm and fuzzy, 365. The question now is, how do you drive efficiencies in that process and make sure you aren’t driving up your cost-to-serve metrics.
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