2022 Communication E-support Presentation 
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Shep Hyken, Chief Amazement Officer at Shepard Presentations. Chase Clemons, Head of Customer Support at 37 Signals. Follow on LinkedIn.
ShepHyken
MAY 9, 2022
The Wise Marketer) Whether due to the rise of e-commerce, the disruptions of the pandemic, or other factors specific to a given industry, the old patterns of consumer behavior no longer hold true in the current marketplace. The post 5 Top Customer Service Articles of the Week 5-9-2022 appeared first on Shep Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lithium
AUGUST 11, 2021
Today, the public has the opportunity to vote for the panels they’d like to learn and hear about in the 2022 event programming. They’ve been around for some time, but 2020 brought to light how valuable they can be when there’s an absence of in-person communities, events, and human connection. When does voting take place? How do I vote?
Clarivate
APRIL 19, 2024
1] This week marks World Liver Day (April 19th), an initiative to raise awareness of liver health that is supported by major liver associations, such as the European Association for the Study of the Liver (EASL) and the American Association for the Study of Liver Diseases (AASLD). [2] Global burden of liver disease: 2023 update. Eur J Cancer.
Kustomer
JANUARY 7, 2022
That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. CRM for Customer Context Chatbot Auto-Reply Email Order Status Downloadable Content Product Information Proactive Communication.
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.
Kustomer
NOVEMBER 16, 2021
Customers found themselves caught in the quagmire of a disjointed communication system. CRM platforms unite information from different communication channels (email, website, phone, app), for a fluid experience and holistic view of the customer. Providing Proactive Agent Support. How the Hybrid Model Applies.
Expert insights. Personalized for you.
251 
Let's personalize your content