2022 Culture Leadership Roadmap 
Experience Investigators by 360Connext
JANUARY 5, 2022
C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You clearly aligned your CX goals with what was most important to your organizational leadership. . You regularly share data and insights with leadership. . Imagine yourself a year from today.
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Virtual employees go the distance to cultivate culture. Values are what we say we do.
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Russel Lolacher
JANUARY 16, 2023
Why the roadmap for racial healing is an emotional one, not intellectual. The problem with celebrating hustle culture. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. Connect with, and learn more about, Esther on her platforms: . Everyone has a role and work to do in racial healing.
SurveySparrow
NOVEMBER 11, 2021
In short, our work cultures were ones where employees had to clock in – but employers did not have to check in on their employee’s well being. Update your roadmap. Managers embody the work culture, and they interact the most often with the staff. They also bridge the gap between staff and top leadership.
SurveySparrow
NOVEMBER 11, 2021
In short, our work cultures were ones where employees had to clock in – but employers did not have to check in on their employee’s well being. Update your roadmap. Managers embody the work culture, and they interact the most often with the staff. They also bridge the gap between staff and top leadership.
Playvox
AUGUST 8, 2022
In February 2022, 4.4 This goes right to the heart of one of the biggest contact center trends for 2022 : employee choice. The one item in the list above that likely stands out to contact center leaders most is poor management oversight or leadership practices. In April 2021, a record 4 million Americans quit their jobs.
Natalie Petouhof
AUGUST 15, 2022
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. At its core, CX is about any and all interactions with your company, your brand, and your product/service.
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