2022 Customer Base Metrics Roadmap 
Gainsight
OCTOBER 11, 2022
CS platforms may have started out as a centralized repository for customer data, but they’ve become so much more than that. By examining these pillars and CS market trends, we’ve taken away three lessons in efficiency from the 2022 Gartner Market Guide for Customer Success Management Platforms.
Gainsight
AUGUST 26, 2022
Pulse 2022 may be over, but the impact is just beginning. This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers, sessions, and attendees from product and community. Here are five important learnings from Product professionals during Pulse 2022. .
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Gainsight
NOVEMBER 9, 2022
Pulse Europe 2022 is here! Along with other Customer Success, Product, and Community leaders, it underscored the need to build durable growth — now, more than ever before. . Net Revenue Retention: The One True Metric. “ Building Efficient, Durable Growth at Pulse Europe 2022 appeared first on Gainsight Software.
Gainsight
JULY 5, 2022
Grasping the Reach of Customer Success. According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” Every journey begins with a roadmap, and every business motion starts with a strategy. NRR is the number you want to pay attention to.
SurveyGizmo
DECEMBER 21, 2022
Past behaviors and mobile customer engagement history You don’t want to reach out to first-time customers and dedicated loyalty-club member s in the same way. In short, tracking customer sentiment helps you understand three major metrics: Overall customer satisfaction, loyalty, and engagement intent.
Gainsight
AUGUST 17, 2022
Pulse 2022 is officially underway! Mehta reminded everyone in the room and streaming at home that whether we are collaborating on product roadmaps, helping our customers reach their goals, or supporting our communities, we are always more successful when we approach these projects together. The post Together, we are unstoppable!
Circular Edge
DECEMBER 13, 2022
Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera. Who benefits?
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