2022 Customer Retention Marketing Multi-Channel 
TechSee
JUNE 16, 2022
Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Jim Iyoob, Chief Customer Officer at Etech Global Services. Brian is the Managing Director of Customer Management Practice Digital and founder, president, editor-in-chief at Headline Planet. Follow on LinkedIn.
Optimove
JANUARY 3, 2023
2022 has been a whirlwind of a year for both B2B and B2C brands out there. Here are some best practices for B2C brands to take their marketing to the next level this year. Here are some best practices for B2C brands to take their marketing to the next level this year. 6 – Go from campaign-led marketing to customer-led marketing.
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Optimove
AUGUST 31, 2023
In this post, we explore the correlation between consumer demands for personalization and relevancy in marketing from brands, along with the challenges marketers face in leveraging first and zero-party data to deliver marketing communications that establish a personal connection with consumers. However, challenges persist.
Education Services Group
MAY 23, 2022
This is an encouraging sign that they see what many of us have seen for a while – true Customer Success is a multi-organizational effort that requires attention throughout the entire customer lifecycle. The future of customer engagement. Channel, channel, & more channel. Diversity & Inclusion.
Gainsight
APRIL 10, 2023
Everything from how we serve our customers, retain them, and grow our business has changed—customer retention is no longer a nice-to-have, it’s a critical growth axis. As a result, SaaS businesses are focussing on building durable businesses by keeping existing customers rather than acquiring new one.
SurveySensum
APRIL 5, 2022
10 best SurveyMonkey Alternatives & Competitors of 2022. It is one of the most prevalent survey tools in the market. Though SurveyMonkey is one of the most popular research tools in the market, it has some significant shortcomings that may cause businesses to look for better options. . Inadequate customer support.
Circular Edge
DECEMBER 13, 2022
Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Perhaps most importantly, you’re missing out on invaluable information about how your customers are evolving.
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