2023 Connections Consumers Customer Service Training 
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
JANUARY 4, 2023
Customers Will Be Smarter and More Demanding Than Ever – I may sound like a broken record as I start each year with this prediction. Regardless of the type of business you’re in (B2B, B2C, B2B2C), everyone is a consumer. Trust is an emotional connection that drives repeat business and loyalty. Follow on Twitter: @Hyken.
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ShepHyken
OCTOBER 9, 2023
Each week, I read many customer service and customer experience articles from various resources. It’s Not All Negative: How Bad Customer Reviews Create Revenue Opportunities by Cynthia Sener (Total Retail) Although negative reviews can raise a red flag for consumers, they also present a unique opportunity.
ShepHyken
SEPTEMBER 10, 2023
How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”
ShepHyken
AUGUST 28, 2023
My Comment: I’ve always said there is a big difference between satisfied customers and loyal customers. Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. How do you know what your customers think of you? Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 29, 2023
A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. If you want to build better customer relationships, read this article! Connect with Shep on LinkedIn.
ShepHyken
MAY 28, 2023
This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.) Here is a compilation of 17 experts from the Fast Company Executive Board who share their thoughts on understanding consumer behaviors to create a better experience and increase sales.
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