Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
JANUARY 4, 2023
This is especially important to the younger generations, so if that’s your market, find ways to “give back” to support the issues that are important to your customers. . Customers Want to Do Business With Companies and Brands They Trust – This concept has become more important in the past few years. Follow on Twitter: @Hyken.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
OCTOBER 29, 2023
A Great Way to Get Your Employees to Connect With Customers by John Dijulius ( The DiJulius Group) Most people believe the customer is the one who benefits when the employee makes a personal connection. If you want to build better customer relationships, read this article! Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 9, 2023
Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! 20 Stats On Why Customer Service Has Never Mattered More by Blake Morgan (Forbes) Customer Service Week runs from October 2-6 this year. Connect with Shep on LinkedIn.
ShepHyken
AUGUST 28, 2023
My Comment: I’ve always said there is a big difference between satisfied customers and loyal customers. Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. How do you know what your customers think of you? Connect with Shep on LinkedIn.
ShepHyken
JULY 31, 2023
Embrace Multi-Sensory Customer Experience, Just Like Corona Does by Justin Racine (CMSWire) Embrace the power of multi-sensory customer engagement, and let your brand journey take your customers on an unforgettable exploration, forging a lasting and meaningful connection. Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 13, 2023
It may be the least surprising and yet the most important news of 2023. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. Connect with Shep on LinkedIn. Surgeon General report.
Expert insights. Personalized for you.
83 
Let's personalize your content