ShepHyken
DECEMBER 28, 2022
Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. . Manage the first impression. It sets the tone for what’s to follow. .
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
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ShepHyken
JANUARY 4, 2023
Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.
ShepHyken
OCTOBER 9, 2023
Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! 20 Stats On Why Customer Service Has Never Mattered More by Blake Morgan (Forbes) Customer Service Week runs from October 2-6 this year. Connect with Shep on LinkedIn.
ShepHyken
AUGUST 28, 2023
My Comment: I’ve always said there is a big difference between satisfied customers and loyal customers. Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. How do you know what your customers think of you? Satisfactory isn’t enough.
ShepHyken
NOVEMBER 13, 2023
It may be the least surprising and yet the most important news of 2023. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. Surgeon General report. The “Epidemic of Loneliness” has the nation fully in its grip.
ShepHyken
OCTOBER 29, 2023
If you can win over your customers so that they wouldn’t consider a competitor, you are in an enviable position. According to the 2023 Customer Loyalty Index findings, the US experienced a drop in brand loyalty by more than 10%, from 7% to 68%. And if that’s your goal, it looks like it will be harder to attain.
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