2024 Consumers Social Media Touchpoint 
InMoment XI
JANUARY 9, 2024
Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By increasing personalization in interactions, touchpoints, and engagements, you give customers a sense of identity and can more easily attract their attention that way.
InMoment XI
APRIL 3, 2024
It sets the tone for the entire company/consumer relationship. But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints. As such, a digital experience is a powerful tool for shaping essential interactions.
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InMoment XI
FEBRUARY 7, 2024
The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. Instead, 71% of consumers expect personalization from the businesses they choose.
InMoment XI
MARCH 27, 2024
With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. 67% of consumers see reviews as influential when choosing a new auto service. websites in their purchasing process.
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. What is the Retail Customer Experience?
BirdEye
FEBRUARY 27, 2024
Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. Popular dealership advertising strategies include social media advertising, pay-per-click advertising, video ads, audio streaming, etc.
Currency Alliance
DECEMBER 4, 2023
To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.
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