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Identifying And Cultivating Top Talent In Your Contact Center

Playvox

They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. It should be among your key strategies and always part of your playbook. Before you can cultivate top talent, though, you have to identify your top performers.

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Assessment for Almost-Automatic CX Excellence

ClearAction

To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Assessment for Almost-Automatic CX Excellence Lynn Hunsaker.

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Two Ways to Take Your Customer Success Management Game to the Next Level

Gainsight

That’s why Gainsight offers two robust education programs that help you level up your customer success management game. To make the best use of CSM platforms, organizations will need to standardize and scale their CS team’s efforts with a digital-led approach. Bite-sized video lessons, so you can learn at your own pace.

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The Best Marketing Certification Courses for Marketing Professionals

ReviewTrackers

Not only do they help give professionals the career boost (and credibility) they’re looking for; these courses and certifications can also bring real benefits to organizations across a wide range of industries, especially at a time when the whole marketing discipline is in the middle of an evolutionary change. ReviewTrackers Academy.

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Best Employee Engagement Software & Tools

ProProfs Chat

So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? . The answer lies in adopting employee engagement software to monitor the pulse of your employees regularly. Also, you can customize the survey by adding your own logo, colors, font, and more. Advanced Feedback Analysis.

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4 of the Best Local Marketing Courses for Professional Development

Grade.us

Instead of education and training that advances your professional career you get. They target beginners, intermediate and advanced practitioners indiscriminately. Let's take a look at a few of the best local marketing courses you can use to improve your skill set. Level: Beginner to advanced. That's right.