Airlines Connections Customer Service Strategies Customer Service Training 
ShepHyken
FEBRUARY 13, 2024
The point is that functionality and customer experience are not mutually exclusive but are, in fact, very connected. The value of an exceptional customer experience cannot be understated, regardless of the product’s price tag. Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 31, 2023
But if the company leaders know how much they can give away without losing money and incorporate it into a competitive price, they may have a value proposition that gets and keeps customers. Southwest Airlines is the perfect example of this. Connect with Shep on LinkedIn. It markets the heck out of Two Bags Fly Free®.
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ShepHyken
JANUARY 10, 2024
It would take two flights on two airlines to get to where I was going, so I expected two boarding passes. Because it’s a different airline, it takes an extra couple of steps, and she didn’t want to do it.” Yes, the second agent took great care of me. Connect with Shep on LinkedIn. She quietly answered, “She is just lazy.
ShepHyken
NOVEMBER 21, 2023
This idea came to me as I read an article about United Airlines changing the way passengers board the plane. Most airlines put passengers in groups and call them in order. But, in the airline business, two minutes is a big deal. Connect with Shep on LinkedIn. This new process will save two minutes.
ShepHyken
FEBRUARY 6, 2024
The captain of the flight was notified and, in the name of safety, made the decision to take the plane out of service. He announced to the passengers exactly what had happened and what the airline would do about it, which was to get everyone and their bags off the plane and onto a different plane. Connect with Shep on LinkedIn.
ShepHyken
JUNE 20, 2023
territories, such as Puerto Rico. From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. Connect with Shep on LinkedIn. mainland and U.S.
ShepHyken
MARCH 6, 2019
On a recent trip that had a connecting flight, I was notified the night before that my first flight was going to be delayed, which made me worry about missing my connection. I called the airlines and they suggested changing my connecting flight to a later one, which I was happy to do. Then I started to think.
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