ShepHyken

JULY 31, 2020

This week we feature an article by Ashwini Dave , a digital marketing expert at Acquire. She explains the difference between customer service and customer experience and shares how implementing both into your business creates success. Let’s take Acquire, for example. Give Personalization with Live Chat.

Customer Service 108

Customer Service Customer Experience Net Promoter Score E Commerce 108

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. FAQ Databases.

Blog 89

Blog E Commerce E-support Call Center 89

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken. Businesses often face multiple challenges with respect to how to simplify the customer journey.

Customer Journey 74

Customer Journey Blog Fashion E Commerce 74

ShepHyken

MARCH 15, 2019

This week we feature an article by Tom Buiocchi who writes about the importance of the “behind the scenes” work facilities managers do in order to enhance the customer experience. 3 Ways to Support Excellent Customer Service from Behind the Scenes . Shep Hyken.

Blog 74

Blog Customer Service Management Retail 74

ShepHyken

JULY 3, 2020

This week we feature an article by Jake Rheude, Director of Marketing at Red Stag Fulfillment. He writes about how to best perform e-commerce customer service. Impeccable customer service helps you hit the hearts of your followers. After all, any good brand out there does not just only have customers.

E Commerce 120

E Commerce E-support Multi-Channel Customer Service 120

SmartKarrot

MAY 11, 2023

Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies. These platforms enable companies to record, transcribe, and analyze customer interactions, providing valuable data for evaluation and improvement. How Does Conversational Intelligence Work?

E Commerce 10

E Commerce E-support Travel Sales 10

ShepHyken

APRIL 2, 2021

This week we feature an article by Hannah McCabe , Director of Demand at Stella Connect by Medallia. She shares common misconceptions about customer service and offers ways to fight them in order to provide great customer experiences. Misconception #2: Customers only want self-service options. In the U.S.

Customer Service 110

Customer Service E Commerce E-support Average Handle Time 110

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. Rather than stretching your support staff thin trying to contact every single site user, you may want to segment your audience prior to accessing them. Fine-tune your approach to live chat.

Blog 276

Blog E Commerce E-support Sales 276

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Be available to your customers .

Customer Experience 85

Customer Experience E Commerce E-support Social Media 85

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Annette Franz.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Annette Franz.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

ProProfs Chat

MAY 1, 2020

If you fail to acknowledge them when creating the best customer service training program for e mployees, you can end up facing consequences like: Losing more than 50% of customers who end up leaving because of poor customer service. Is your current customer support team working in the right direction?

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85