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10 Ways QR Codes Can Revolutionize Customer Service

CSM Magazine

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. They can view product demonstrations, usage instructions, or detailed material and sourcing information, enhancing transparency and trust in the brand.

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13 Proven auto repair marketing strategies to boost sales

BirdEye

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

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Leave Me Alone as the next CX

Zeisler Consulting

Last year I had a lot of interactions with my car company and other support organizations having to do with my automotive needs. This is a luxury brand. Luxury brands costing more is one thing; you’d expect as much. But unnecessarily gouging Customers is no way to treat them regardless of your Brand Promise. (Not

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Brand Move Roundup – July 2, 2020

C Space

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

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John Paul expands leadership in APAC

John Paul

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. It is John Paul’s intention to reach clients from all industries to further strengthen their customers’ brand loyalty.

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How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

Prioritize and allocate resources (time, money, people, facilities, technology). We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom.

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Digital transformation in insurance: 4 tips for delivering instant policyholder service

Talkdesk

With insurtech getting a head start and Amazon-like experiences setting policyholder expectations and brand loyalty, customer service can make or break carriers and brokers. . Using smartphone technology and data science, Root measures driving behavior and uses it as the primary factor in determining rates.