BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

SmartKarrot

JUNE 22, 2020

Digital technology has drastically changed the way companies offer their services and products. It is the customers that have brought this change because of the evolving consumer behaviour. Digital customer experience management has become the new norm for companies to interact with their customers.

Customer Experience Management 10

Customer Experience Management Customer Experience Management E-support 10

Strativity

APRIL 10, 2018

Steven has a career in customer experience, most recently serving as Director of Customer Experience at ttec Digital. He was Director of Customer Experience at Ericsson and spent 8 years as Head of Consulting and Research at Beyond Philosophy. Sue: What are the global trends for customer experience?

Culture 40

Culture Automotive B2C Social Media 40

BirdEye

NOVEMBER 8, 2023

FAQs on eCommerce review sites Unlock your business potential by listing on these eCommerce review sites To truly elevate your brand experience, you must be listed and engage regularly on these third-party review sites. eCommerce sites are important because: Users can post reviews, ratings, and comments on their purchasing experiences.

Travel 57

Travel Hotels Social Media Healthcare 57

COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. Kuala Lumpur.

Contact Center 55

Contact Center E Commerce 2020 E-support 55

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques.

Customer Experience 11

Customer Experience Automotive E Commerce E-support 11

BirdEye

OCTOBER 31, 2023

Monitoring brand mentions Using the latest AI technology, companies like Birdeye leverage social listening to discover what people say about your brand. You can customize reports (what you want to know, how often you want to know, where you want to “listen,” etc.) Let’s explore these in brief.

Management 109

Management Social Media Multi-Channel Feedback 109

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Insights 52

Insights Customer Experience Automotive Webinar 52

COPC

JUNE 16, 2021

Companies are missing the mark on creating a cohesive customer experience, a conclusion revealed in the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate and Consumer Editions. These were among the questions asked to a group of customer experience (CX) experts in a webinar hosted by COPC Inc.

Insights 52

Insights Customer Experience Automotive Webinar 52

BirdEye

DECEMBER 29, 2021

Why is it so important to improve the in-store payment experience? If being the biggest pain point while shopping in-store isn’t reason enough, consider that the moment a customer pays is also the last interaction they have with your business before leaving. What do customers want when they pay in-store?

Wireless 52

Wireless Automotive Social Media Sales 52

Michel Falcon Experience

FEBRUARY 11, 2019

I’ve leveraged the strategies that I’m going to share with you in industries such as telecom, automotive, biotech, uh, some, some different industries that aren’t extraordinarily people first perhaps. That’s the furthest thing away from delivering a personalized experience, which gets away from earning true loyalty.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60