5 Top Customer Service Articles For the Week of November 9, 2020
ShepHyken
NOVEMBER 9, 2020
7 Tips to Simplify & Improve Employee Journey Mapping by Jeannie Walters. Experience Investigators) If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Usually, it is the opposite, we learn from B2C, but not today!
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