PeopleMetrics

MAY 13, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link]. Explore our CX solutions, designed to deliver a consistent experience every time.

Net Promoter Score 83

Net Promoter Score CEM NPS Download 83

PeopleMetrics

JUNE 28, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link]. Explore our CX solutions, designed to deliver a consistent experience every time.

Customer Experience 77

Customer Experience CEM Customer Centricity Download 77

Strativity

JULY 18, 2014

Our newest Strativity blog explores what world-class athletes can teach us about aspiring to be number one in your customers’ eyes. Find out where your company lands on our CEM Maturity Model. Learn more about accelerating cultural transformation, here. WHAT’S NEW. . Read more. . strativity.com/assessment. . .

CEM 40

CEM 2014 Customer Experience Workshop 40

Customer Input

APRIL 1, 2012

Customer input Ltd announces today the launch of CEM HA Suite, the first ever total customer experience management solution. Blog Customer input Journal CRM Customer Experience Software'

CEM 55

CEM Customer Experience Management Customer Experience Management 55

Customer Interactions

JULY 7, 2015

Back in February I blogged about Fizzback’s '5 Steps to 'CEM Greatness'' and how our methodology helps business to create the complete Customer Experience Management (CEM) Solution, capturing the Voice of the Customer and enabling the previously silent majority be heard.

CEM 28

CEM Customer Experience Management Blog Management 28

Bold360

AUGUST 18, 2020

Customer Engagement Maturity (CEM): Where Are You & Where Should You Be? We’ve developed a Customer Engagement Maturity (CEM) model to help decision-makers evaluate their current maturity in customer engagement, identify their CEM gaps, and define a strategy for optimization. Trends Shaping Customer Engagement & CEM.

Customer Engagement 52

Customer Engagement CEM Engagement Multi-Channel 52

PeopleMetrics

JUNE 10, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link]. Explore our CX solutions, designed to deliver a consistent experience every time.

Feedback 71

Feedback Management CEM Customer Centricity 71

PeopleMetrics

FEBRUARY 25, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link]. Explore our CX solutions, designed to deliver a consistent experience every time. Instagram: [link]. Facebook: [link]. ? ? ?.

Roadmap 108

Roadmap Management CEM Customer Experience Management 108

Customer Interactions

JULY 7, 2015

Creating the ultimate Customer Experience Management (CEM) solution is a task which Fizzback prides itself on and in the coming weeks and months the Fizzback Blog will look into the 5 keys parts as outlined in the previous post “The 5 Steps to CEM Greatness”.

CEM 28

CEM Customer Experience Management Blog Management 28

PeopleMetrics

AUGUST 31, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. P.S. What did you think of this blog post?

CEM 117

CEM Customer Service Touchpoint 2001 117

Beyond Philosophy

MARCH 12, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: How to Design Human Centered Experiences. Please click here to learn more. appeared first on Beyond Philosophy.

CEM 166

CEM Customer Centricity Customer Experience Management Customer Retention 166

Beyond Philosophy

MARCH 10, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: Apologizing in a Way That Promotes Customer Loyalty. I’d be interested to hear your insight in the comments below.

CEM 142

CEM Books Customer Retention Customer Experience Management 142

Beyond Philosophy

MARCH 16, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. If you enjoyed this post, you might be interested in the following blogs: Why Publicity Stunts Aren’t Always Great for Customer Experience. Customers deserve better.

2015 122

2015 CEM 2002 Books 122

PeopleMetrics

JUNE 29, 2020

In my last blog post , I wrote about how to build a VoC program depending on the maturity of your current program. After publishing that blog post, I received a number of questions from clients and the CX community about what specific things should be done to welcome back customers and guests during the reopening process. Yes and no).

CEM 121

CEM NPS 2001 Hotels 121

Customer Interactions

JULY 7, 2015

It’s been too long since I blogged on one of the steps to ‘CEM Greatness’ so I thought that this week it was time to give the topic some deserved attention. Having previously looked at the first two steps, “March to the Beat” and “Everyone Counts” this week will focus on the third step; Right Here, Right Now.

CEM 28

CEM Blog Engagement Customers 28

PeopleMetrics

NOVEMBER 9, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. Tune in for short, casual conversations every Tuesday at 2:00pm ET. ? ? ?. Sign up for more PeopleMetrics LIVE! sessions: [link]. Explore our CX solutions, designed to deliver a consistent experience every time.

Marketing 71

Marketing Customer Experience CEM Download 71

Bob Hayes

FEBRUARY 2, 2015

In this post, I study what loyalty-leading companies do differently than loyalty-lagging companies in their customer experience management (CEM) efforts. The research helps identify best practices that companies can adopt in their CEM efforts to increase customer loyalty. All CEM programs are not the same.

Loyalty 88

Loyalty CEM Customer Experience Social Media 88

Beyond Philosophy

NOVEMBER 24, 2014

If you enjoyed this post, you might be interested in the following blogs: Are you Deliberate With Your Customer Strategy or Just Taking a Chance? Furthermore, your organization’s business goals are met—and exceeded! So I ask you… whose expectations are at the center of your Customer Experience Design today?

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

PeopleMetrics

DECEMBER 27, 2019

In this blog post, we are focusing on the internal help you will need. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program.

CEM 82

CEM 2001 Telecommunications Customer Experience Professionals 82

PeopleMetrics

JULY 29, 2020

In this blog post, I'm going to tell you 3 surefire ways to write a really bad survey. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. And when I first started writing surveys, I wrote my fair share of bad ones too. Make the survey too long.

Net Promoter Score 71

Net Promoter Score CEM 2001 Hotels 71

Beyond Philosophy

JANUARY 16, 2015

If you enjoyed this post, you might be interested in the following blogs: Apple’s Customer Experience Geniuses: Finding New Way to Facilitate Empathy. Blogs Digital Experience CEM CEO consumer behaviour Customer Analysis Customer Behaviour customer experience management digital experience Emotional Experience Market Research'

CEM 152

CEM Webinar 2014 User Experience 152

Beyond Philosophy

JANUARY 12, 2015

If you enjoyed this post, you might be interested in the following blogs: Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor. Read more about the book and register for the webinar, here. All attendees will receive a discount code for 50% off the eBook. Didn’t Believe Amazon Was Customer Centric Before? You Will Now.

2015 163

2015 Customer Experience CEM Webinar 163

PeopleMetrics

MARCH 14, 2016

The best customer experience management (CEM) solutions make taking action clear. CEM solutions are designed to reveal actions you can take to improve customer experience. By helping companies focus on action, CEM solutions can help gain traction on improving individual customer experiences as well as the aggregate customer experience.

Customer Experience Management 79

Customer Experience Management CEM Customer Experience Management 79

Beyond Philosophy

NOVEMBER 10, 2014

If you enjoyed this post, you might be interested in the following blogs: Paying to Line Jump Customer Service is Wrong. As long as your philosophy is rooted in the transactional goals of your company and not on the emotional experience you provide your Customer, you will continue to lack a Customer-focus in your organization.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

PeopleMetrics

NOVEMBER 22, 2019

I’ve seen companies do actual internal marketing campaigns, with posters in every office, intranet articles and blog posts written by executives, and town hall meetings — complete with skits demonstrating good and bad customer experiences! As CEO, he guides the company’s vision and strategy.

Communication 54

Communication CEM 2001 Touchpoint 54

Beyond Philosophy

FEBRUARY 24, 2015

For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. . If you enjoyed this post, you might be interested in the following blogs: Tricks or Treasure? Please click here to learn more. An Inside Look at the Casino Experience.

CEM 122

CEM Books Social Media Customer Experience Management 122

Customer Input

APRIL 1, 2012

Customer input Ltd announces today the launch of CEM HA Suite, the first ever total customer experience management solution. It automates in-depth analysis of customer attitudes, behaviors and needs across all company touch-points and includes company policies and procedures management and training modules.

CEM 40

CEM Customer Experience Management Customer Experience Management 40

Beyond Philosophy

FEBRUARY 2, 2015

If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Read more about the book and register for the webinar, here. All attendees will receive a discount code for 50% off the eBook.

Marketing 166

Marketing CEM 2014 Books 166

Customer Enthusiast

NOVEMBER 26, 2017

And since this is my blog, I’ll submit my own definitions: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer. Customer experience management (CEM) is the art and science of coaxing lifetime customer loyalty from daily transactions. Don’t settle for ordinary.

Customer Experience 53

Customer Experience CEM Hotels Lifetime Customer 53

Beyond Philosophy

JANUARY 23, 2015

If you enjoyed this post, you might be interested in the following blogs: Four Ways to Get Customers to Do What You Want. Read more about the book and register for the webinar, here. All attendees will receive a discount code for 50% off the eBook. How to Make or Break Your Customer Experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 126

CEM Books Webinar Leadership 126

PeopleMetrics

AUGUST 21, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data. P.S. What did you think of this blog post?

NPS 82

NPS Measurement CEM 2001 82

Beyond Philosophy

MARCH 5, 2015

If you enjoyed this post, you may be interested in the following blogs: The Customer Flight Experience. I have to say being a regular flyer there are a number of other things that need to be fixed but this is at least a start. The Airline Industry: WestJet, Virgin and Delta Create Joyful Experiences. Should 4% of Customers Dictate Strategy?

Airlines 132

Airlines Net Promoter Score Transportation CEM 132

PeopleMetrics

SEPTEMBER 12, 2019

That’s the focus of this blog post. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.

Touchpoint 91

Touchpoint Feedback CEM Contact Center 91

Beyond Philosophy

NOVEMBER 6, 2014

If you enjoyed this post, you might be interested in the following blogs: What We Can Learn from Google’s Empowered Culture. Transformational change can be difficult, but if you believe in the idea, you will push your organization to be more “Natural” in its pursuit of Customer-Centricity. Hiring Customer-Ready Employees.

Net Promoter Score 163

Net Promoter Score Customer Centricity CEM Social Media 163

PeopleMetrics

MAY 24, 2018

Complete the form to receive an email notification when it goes on sale: Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. P.S. What did you think of this blog post? As CEO, he guides the company’s vision and strategy.

Feedback 54

Feedback CEM 2001 Chief Customer Officer 54

Beyond Philosophy

JANUARY 28, 2015

Save the wisecracks for your blog. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? Get in the game and show you are willing to pull your weight. Do things to help your colleagues; don’t try and score points off them. Remember no one likes a smart arse! Request feedback.

CEM 146

CEM Books Webinar Customer Centricity 146

SurveySparrow

JUNE 30, 2023

In this blog, we will embark on a fascinating exploration of the customer experience manager’s world, understanding their responsibilities, strategies, and impact. These are the results of meticulous planning and execution by customer experience managers (CEMs).

Customer Experience Management 52

Customer Experience Management Net Promoter Score Customer Experience Management 52