hire-people-with-a-high-eq Blog Related Topics 
Customer Bliss
AUGUST 18, 2020
Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. Identify Those With High EQ. This is where service reps with a high EQ can be an invaluable asset to your company. With over 1500 customers across 30 countries. Some might be angry.
Beyond Philosophy
DECEMBER 20, 2019
Only, they added, if there is a high call volume, it might be tomorrow before they phoned me back. It turns out that for humans, it’s challenging for us to put ourselves in their shoes and try to feel what other people feel. Customer emotions have a strong influence on your Customer Experience outcome. It didn’t work. .
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Beyond Philosophy
NOVEMBER 24, 2015
People easily sway me. Despite my status as a hiring wally , I have hired many people in my career. What I have done to good effect is to get different people from across the organization to interview the person as well. Research indicates they are also good at getting people to do what they want.
Beyond Philosophy
AUGUST 8, 2016
Right now, people from all over the world are leaving their schedules, their responsibilities, and their diets at home and getting away for much-needed rest. Hire people who aren’t a buzz kill. The right people in the right positions keep the vacation vibe chill. EQ is a vital skill for customer-facing employees.
Beyond Philosophy
OCTOBER 20, 2014
Toxic employees are people who poison the culture at work. Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake. Most people agree, however that the importance of eliminating toxic employees is paramount to your Employee Experience. What makes a toxic employee?
Beyond Philosophy
OCTOBER 20, 2014
This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it. This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it.
Beyond Philosophy
NOVEMBER 12, 2015
When you are rude to two people, they are rude to two people and so on and so on and so on. Moreover, in a third experiment, participants didn’t give people the benefit of the doubt if their comments could be interpreted as rude if they saw a rude interaction beforehand. As many of you know, I’m British. Even when they aren’t.
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