how-can-ai-complement-people-in-customer-support Blog Related Topics 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? And how do offshore solutions, interpreters, and texting play a role? But what’s the best approach?
BlueOcean
MARCH 13, 2023
Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. So let’s get into it. Those first three are what we’d expect.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySparrow
NOVEMBER 15, 2019
As our readers know, SurveySparrow is always hard at work, building next-generation digital tools designed to help you enhance your Customer Experience (CX) initiatives (see our online survey tools , our offline survey tools , or our chatbot tools for example). How has your personal journey in the CX space evolved over the years?
BirdEye
SEPTEMBER 25, 2023
Thanks to AI, that dream is rapidly becoming a reality. While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. Table of contents What is AI in real estate marketing? Need a quick answer?
Playvox
FEBRUARY 16, 2024
Artificial intelligence (AI) has permeated many aspects of our work and personal lives. From driving assistance to data analysis to chatbots, generative AI (GenAI) is finding its usefulness in a host of ways across all industries. One of the most impactful uses is how AI is transforming customer experience (CX).
Bizagi
AUGUST 1, 2019
In this article IDC’s Neil Ward-Dutton, VP AI and DX Practices, Europe, answers the essential questions you need answers to before embarking on your project with IPA. The main categories of technology that contribute to IPA today are AI, RPA, workflow/BPM and application integration/API management. Source: IDC, 2019.
Bizagi
FEBRUARY 17, 2020
While both technologies have their own strengths, combining RPA and DPA can help to deliver true end-to-end automation and truly transform your business. This then frees up employees’ time so they can instead do higher value work. How can RPA help with digital transformation? Here’s why you need both RPA and DPA.
Expert insights. Personalized for you.
310 
Let's personalize your content