Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.”

Customer Engagement 99

Customer Engagement Engagement Net Promoter Score Metrics 99

Totango

JUNE 11, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. While data warehouses have certainly come a long way in the past three decades, they are still used by organizations around the world to help make informed, data-driven decisions.

Customer Success 63

Customer Success Connections Blog Information 63

Circular Edge

MAY 9, 2022

Blog Credit: Abby Jenkins , January 14, 2021 (A Guide to Reverse Logistics: How It Works, Types and Strategies | NetSuite). Organizations use reverse logistics when goods move from their destination back through the supply chain to the seller and potentially back to the suppliers. Six strategies to optimize reverse logistics.

Transportation 52

Transportation Retail Metrics Consumers 52

GetFeedback

JULY 1, 2019

A presentation can provide need-to-know insights in a quick, informative way. Present insights, not data. Rather than presenting the statistics and research data, focus on the insight instead. That’s the insight that stemmed from the survey results. To do so, many marketers create a presentation and a report.

Communication 218

Communication Presentation Customer Service Representative Insights 218

Thematic

OCTOBER 10, 2019

How many hours have you spent sitting in front of Excel spreadsheets trying to find new insights from customer feedback? You know that asking open-ended survey questions gives you more actionable insights than asking your customers for just a numerical Net Promoter Score (NPS). What is coding in qualitative research?

Net Promoter Score 118

Net Promoter Score Definition Feedback NPS 118

SmartKarrot

NOVEMBER 2, 2020

He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Customer retention is very challenging for businesses especially in 2020. Budgets have been compromised and priorities have moved online. Rand Fishkin, Co-founder and CEO, SparkToro.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

iCiDIGITAL

SEPTEMBER 19, 2018

However, AEM has a lot to offer to nonprofit and not-for-profit organizations as well. Public sector organizations also require user-friendly and continually updated digital presence. Public sector organizations also require user-friendly and continually updated digital presence. Organizations tend to be very hierarchical.

Government 40

Government E Commerce Document E-support 40