Books Culture Customer Experience Management Net Promoter Score 
InMoment XI
JANUARY 17, 2024
Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions. It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure.
Wootric
FEBRUARY 12, 2020
Rather than a sales gong, picture a TV monitor that broadcasts real-time customer feedback and Net Promoter Scores (NPS), getting everyone from accounting to operations aligned in the mission to turn customers into raving fans. What is a Net Promoter Score (NPS)? Promoters (9-10).
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Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. And obvious.
Beyond Philosophy
NOVEMBER 6, 2014
Customer centricity requires strategy to cultivate a culture that puts the Customer at the center of everything you do. As the third in our series of nine posts looking at the different parts of the organization contributing to Customer centricity, let’s look at: Customer Strategy. Hiring Customer-Ready Employees.
Beyond Philosophy
NOVEMBER 18, 2014
The most Customer Centric companies give their Customers a choice, often looking to the Customer to find new channels to offer. Who owns the Customer Experience at your organization? Companies that are not there yet often have a Customer Experience executive on staff that coordinates the effort.
Experience Investigators by 360Connext
AUGUST 9, 2022
Covey, in his classic book, The 7 Habits of Highly Effective People , broke down what high achievers do consistently to maintain their effectiveness. Better yet, this vision and universal language allow team members to understand their role in the customer experience. The entire culture benefits. Author Steven R.
Beyond Philosophy
OCTOBER 6, 2014
Enlightened: Enlightened organizations recognize how important the emotional aspects of their experience are for their Customers and have identified what emotions they want to evoke during their experience. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.
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