ShepHyken
MARCH 16, 2018
This week we feature an article by Marlene Caroseli who shares some great activities and questions to help customer service representatives improve their service and make the customers experience better. – Shep Hyken. Chip Bell is known for helping organizations create a customer-centric culture.
Kustomer
JUNE 7, 2022
Omnipresent, Guided Self-Service. Just as customers expect more tailored and personal communications, they also demand self-service options for immediate resolution. Customer Care Delivered in a Remote Environment. Check out more details here.
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ShepHyken
MARCH 24, 2017
Used properly, I believe bots can be an customer service excellent tool. Booking an appointment—say, a plane ticket—used to be so easy. Suddenly, each airline had its own website, with its own esoteric booking system, full of opaque requirements and mandatory fields. Bots as the future of booking. Shep Hyken.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. But that is not enough to make them loyal. Download now 2.
Magellan Solutions
JUNE 10, 2019
Inbound call center services deal with calls that come directly from customers who seek assistance over a product or service issue, product refund, inquiry, and other related concerns. Customer service representatives who handle inbound calls focus on providing a positive experience by zooming in on their current needs.
Beyond Philosophy
MARCH 8, 2017
In Florida, we are having problems with our service, so I called customer care. The Brighthouse/Spectrum customer service representative told me an engineer was scheduled to see me the next day. Colin is an international author of five bestselling books and an engaging keynote speaker.
LiveChat
NOVEMBER 16, 2018
The contact center or call center is usually the most expensive cog in the customer service wheel for most companies. Call centers need to be manned by well-trained, friendly, and knowledgeable executives to satisfy and pacify customers. No one ever said that having a customer care number was a necessity to run a business!
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